FREQUENTLY ASKED QUESTIONS

We strive to process and ship orders promptly within 24-48 hours of placement. 

Once your order has been dispatched, you will receive an email notification containing tracking information. Upon receiving the dispatch email, you will find detailed tracking information to monitor the progress of your order. Simply use the provided tracking details to track your package through our delivery partner's website.

We always strive to deliver your parcel with the best carrier and service for your country. All information about the shipping times and rates by country can be found on our shipping page

Once your return reaches our warehouse and is approved, refunds are processed within 3–7 business days back to your original payment method.

We offer 30-day returns from the delivery date. Items must be unworn, unwashed, and in original packaging. Simply contact our support team or use our returns portal to start your return.

Visit our Returns page or reach out to our team at Care@Noir-Line.com - we’ll guide you through the quick return process.

We accept all major payment methods including Visa, MasterCard, American Express, PayPal, Apple Pay, and Google Pay.

Each product page includes a detailed size guide with exact measurements. If you’re between sizes, we recommend sizing up for a more relaxed fit or staying true to size for a tailored look.

Simply click the “Notify Me” button on the product page and enter your email. You’ll be the first to know when your size is back in stock.

We recommend cold washing your Noir Line pieces inside out and letting them air dry. Avoid tumble drying or ironing directly on prints or leather details to preserve the quality.

Yes - Noir Line digital gift cards are available and delivered instantly via email. The perfect way to give style that always fits.

Absolutely. All Noir Line products come with a 1-year quality guarantee against manufacturing defects. If you ever have an issue, reach out to Care@Noir-Line.com, and we’ll make it right.

As soon as your order ships, you’ll receive an email with a tracking link so you can follow your parcel in real time.

Yes - we offer worldwide shipping. No matter where you are, Noir Line delivers directly to your door.

We always strive to deliver your parcel with the best carrier and service for your country. All information about the shipping times and rates by country can be found on our shipping page

We offer free express shipping on all orders above the minimum threshold shown at checkout. For smaller orders, shipping fees are calculated at checkout based on your location.

If your order hasn’t been shipped yet, reach out to Care@Noir-Line.com as soon as possible. Once your order has been processed, we can’t make changes, but you can easily return it once received.

Simply enter your gift card or discount code during checkout in the “Discount Code” field — the total will update automatically.

Sometimes carriers mark orders as delivered a bit early. Check with neighbors or your local postal office. If you still can’t find it after 48 hours, contact our team and we’ll help resolve it quickly.

Our fast and insured shipping option provides priority dispatch and full coverage in case of loss or damage during transit.

If your order hasn’t been shipped yet, email Care@Noir-Line.com immediately so we can correct it. Once shipped, we’re unable to change the address.

All prices on our website include VAT where applicable. For international orders, any additional customs or import duties are the responsibility of the customer.

If you haven’t received a confirmation within a few minutes of ordering, check your spam folder or verify that your email was entered correctly. Still missing it? Contact Care@Noir-Line.com, and we’ll resend it.

We offer 30-day returns from the date you receive your order. Items must be unworn, unwashed, and in original condition with all tags attached.

To start your return, simply contact us at Care@Noir-Line.com or visit our Returns page. Our team will guide you through the quick process.

Return costs vary by region and are typically deducted from your refund. You’ll see the return label fee before finalizing your return.

Once your return is received and approved, refunds are processed within 3–7 business days back to your original payment method.

Yes, if your desired size or item is in stock. Just mention it when submitting your return request and our team will assist you.

You’ll find your order number in your order confirmation email or packing slip - it usually starts with “#NL”.

If your order arrives damaged or defective, contact Care@Noir-Line.com with your order number and clear photos - we’ll resolve it immediately.

If your order is past the 30-day window, reach out to our team - we’ll review your case and do our best to help.

Once your package arrives at our warehouse, please allow up to 5 business days for inspection and confirmation. You’ll receive an update once your refund or exchange has been processed.